Frequently Asked Questions //よくあるご質問

For travellers / 訪日観光客:

What is a local host?

All hosts on Doot are paid volunteers. They’re not trained tour guides or full-time service providers. They’re regular people with regular day jobs, but want to meet international people to help them enjoy the food of their country and see life from a local’s perspective. Conversations and experiences aren’t scripted or trained for – they’re natural, authentic and casual. 

I’m an English speaker but I'm an expat. Can I use Doot as a local host or must I be Italian/Japanese?

You’re welcome to register as a local host, regardless of nationality. If you want to meet new people, know some good food in your area and can help travellers with the language barriers in restaurants, you’re welcome to register as a local.

I’m travelling in a group. How much will the experience cost?

Experiences become cheaper for each additional person in your group.

The service fees in Japan are:

1 person = $16.99 total
2 people = $26.99 total
3 people = $36.99 total
4 people = $46.99 total
5 (max) people = $59.99

The service fees in Italy are:

1 person = $19.99 total
2 people = $24.99 total
3 people = $29.99 total
4 people = $38.99 total
5 (max) people = $45.50

This is a service fee that includes your local host and a complimentary drink, but excludes meal and drink costs. You decide your own meal and drinks budget at the time of booking, which is added to the price.

Am I required to pay for the local’s meal?

Nope! The only expense is the service fee and your own food and drinks. Your host pays for their own food and drink expenses.

What if I want to cancel a meetup?

If you want to cancel the meetup, it must be cancelled at least 6 hours before the predefined meeting time with the host. If a meetup is cancelled 6 hours before the meetup, all parties will be refunded the full amount. If the cancellation is made with less than 6 hours notice, there will be no refund.

For locals: 日本在住の方:



For both travellers and locals: 訪日観光客、日本在住の方:

Where should we meet on the day of our meeting?

We recommend meeting at a train station exit. For example: Namba Station, Exit 4. Use the chat function on Doot to tell each other what you are wearing, so you can find each other easily.

How long are the meetings meant to last?

The recommended period of time is one hour per meeting, since this is the usual duration of a meal together. However, if the conversation and food is good, you’re welcome to extend the time if both groups agree!



Is there any advice for how to behave or how I can be a better meeting partner?

Check out our behavior guide and code of conduct. There is a whole section dedicated to behaviour and meeting preparation for both locals and travellers.



I am worried about meeting people safely. What should I do?

We advise you to tell your family and friends where you will be meeting, when you’ve arrived and when your meeting is over. Feel free to message your network during the meeting too – safety is never rude. All users are prompted to provide feedback on their meeting partner after their meeting too, so you will be able to find trusted users with a record of good behaviour and etiquette.



Who pays for the meals at the end of the meeting?

We only charge a service fee for the connection to a local. After that, Doot gives you the freedom to decide what to eat, and ultimately your own meal budget. You can choose the items that sound interesting to you, rather than being locked into the foods that we think you’d like.